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Refund Policy for Amzons.in
Last Updated: 22-03-2025
At Amzons.in, we aim to provide the best shopping experience for all our customers. Please carefully read our Refund Policy below to understand how we handle refunds for digital and physical products purchased from our Website.
1. Digital Products
1. No Refund Policy for Digital Products
Due to the nature of digital products (such as eBooks, software, templates, online courses and other downloadable content), all sales are final. Once a digital product has been purchased and delivered, we cannot offer a refund or exchange.
2. Access to Digital Products
Upon successful payment, digital products will be available for immediate download or access. If you encounter any technical issues accessing your purchased digital products, please contact our customer support team within 7 days of purchase and we will assist you in resolving the issue.
2. Physical Products
1. 7-Day Return Policy for Physical Products
For physical products, we offer a 7-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may request a return within 7 days, provided the following conditions are met:
- The product is unused, undamaged and in its original packaging.
- The product is returned with a valid proof of purchase (such as an order confirmation or receipt).
- The product is not on our non-returnable list (such as perishable items, opened goods or customized products).
2. Return Process
To initiate a return, please contact our customer support team at Help@amzons.in with your order number and the reason for the return. Our team will guide you through the return process. Customers are responsible for the return shipping costs, unless the product is faulty or damaged during transit.
3. Refund Processing for Physical Products
Once the returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, we will issue a refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
3. Exceptions
1. Non-Returnable Items
The following products are not eligible for returns or refunds:
- Digital products (as noted above).
- Perishable goods, including food and beverages.
- Customized or personalized items.
- Items that have been opened, used or damaged by the customer.
2. Damaged or Defective Products
If you receive a damaged or defective physical product, please contact us immediately at Help@amzons.in within 7 days of delivery. We will provide instructions for returning the product and either offer a replacement or a full refund, depending on the situation.
4. Customer Support
If you have any questions or concerns about our refund policy or need assistance with returns, please reach out to our customer support team:
Email: Help@amzons.in
Contact Form: https://amzons.in/contact/
5. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. All changes will be posted on this page with the updated “Last Updated” date. By continuing to use our Website, you agree to be bound by the updated terms.